COSMO SHIPPING, RETURN & REFUND POLICY
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If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS
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Return Policy:
At Cosmo, we strive to ensure your complete satisfaction with your purchase. However, we understand that sometimes issues may arise. Please read our return policy carefully to understand your options.
1. Damaged Product Returns:
If you receive a damaged product as a result of shipping carrier mishandling or any other unforeseen circumstance, we will gladly accept returns within Fourteen [14]days from the date of delivery. To initiate a return, please contact our customer service team immediately using the contact us form or support email, with details of the damage, along with supporting photographs. We will guide you through the return process and arrange for a replacement or refund, depending on product availability.
2. Remorse Returns:
We do not accept returns for reasons of personal remorse or change of mind. We encourage customers to make well-informed decisions before making a purchase. We provide comprehensive product information, including descriptions, specifications, and images, to assist you in making the right choice. Please consider your purchase carefully.
3. Return Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and protective covers remain intact. Any product that is damaged or not in its original condition may not be eligible for a return or may incur a restocking fee.
4. Return Process:
To initiate a return for a damaged product, please contact our customer service team within [14 days] of receiving the item. They will guide you through the necessary steps and provide you with a return authorization. Please carefully package the item in its original packaging to prevent further damage during transit.
5. Refund or Replacement:
Upon receipt and inspection of the returned item, we will assess the damage and verify its eligibility for a refund or replacement. If a replacement is available, we will send it to you at no additional cost. If a replacement is not available or you prefer a refund, we will process the refund using the original payment method within [7-10 business] days.
Please note that our return policy applies only to purchases made directly from our store. If you purchased our product through a third-party retailer, please refer to their return policy for assistance.
Certain Items are of-course non-returnable, for an item to be eligible for return, such item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. More information can be found under our terms and conditions of use- returns and refunds policy.
